End of Webinar Survey

Your Customers

How confident are you that you really understand your customer's experience with you and their opinion of it?

How customer-centric is your organisation?

We will NEVER link your answers to this question to your organisation name, so please give an honest answer!

1.       What are your biggest challenges currently in delivering great customer experiences?

Do you currently gather feedback from customers?

How do you do that?

Do you run the survey in-house or use an external supplier?

How would you rate your current survey on each of the following?

Excellent
Very good
Good
OK
Poor
Inclusion of all customers/visitors/prospects
Timing of survey (to point of experience)
Timeliness of results (actionability)
Value for money
Relevance to business issues & priorities
Coverage of all customer touchpoints

How happy are you with the tools you use to understand your customers?